Do you believe in good customer service? Or do you look forward to a good night’s sleep?
Hypnos furniture was started in1906 as an amalgamation of G.H. & S. Keen Ltd. and W.S. Toms Ltd. forming The Keen & Toms Partnership. As a manufacturer of beds the company adopted the name of Hypnos, the Greek god of sleep. This letter is from William Toms of Hypnos to Hugh Butcher Ltd. (sellers of Hypnos Mattresses). He agrees with Butchers that the customer’s complaint is unreasonable, especially as the customer has taken three years to raise the problem. However, Hypnos are writing to say that they will remake the mattress!
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