Online Shop Delivery & Returns

Delivery

UK Standard Delivery
(Shipped within 5 working days)
£3.60
International PostageNot currently available.
Please email us if you would like to be sent products overseas.
info@wycombemuseum.org

 

We will make every effort to dispatch goods within two working days, and hope to achieve delivery to UK addresses within seven days upon receipt of your order. However, due to the current situation our normal service levels have been affected, so please do allow up to 2 weeks before contacting us.

Returns & Exchanges

We hope that you are happy with your purchase, however if you are not, please return it to us in its original condition within 28 days of receipt and we will be happy to exchange it or give you a refund. In the case of refunds this will include the outbound delivery cost. Return postage charges are non-refundable unless your order was faulty or incorrect.

Contact our Museum Team

Our museum team are working remotely and are unfortunately unable to accept calls at present and can be contacted via email info@wycombemuseum.org

Payments

Payment is taken from your card once your order is placed and you have received your email confirmation.

Any refunds granted will be credited to the Debit or Credit Card used at the time of order processing. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability.

Refunds will be issued within 14 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order.

If you would like further information regarding the products or delivery options, please email our museum team info@wycombemuseum.org.

 

3rd Party Shipping

We use 3rd party manufacturer Paul Bristow for a range of our gift items. The 3rd party supplier will receive details of your order and address for shipping.

 

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